FAQ
Find answers to common questions about our products, services, and business processes.
Ordering & Shipping
What are your shipping terms
We offer a variety of shipping terms including FOB (Free On Board), CIF (Cost, Insurance, and Freight), and DDP (Delivered Duty Paid). The specific terms will depend on your location and order volume. Please contact our sales team for detailed information for your specific shipment.
How can I place an order?
Orders can be placed through our website, via email, or by contacting our sales team directly. For new customers, we recommend scheduling a consultation call to discuss your specific requirements and ensure we provide the best solution for your business needs.
What is the minimum order quantity?
Minimum order quantities vary by product category. For standard products, our MOQ is typically one shipping container. For specialized or custom items, please contact our sales team for specific information.
Do you offer sample products before ordering?
Yes, we provide samples for most of our products. There may be a nominal fee for samples, which can be credited toward your first order. Please note that sample requests are subject to availability and shipping constraints.
Products & Quality
How do you ensure product quality?
We implement a comprehensive quality control process that includes supplier verification, pre-shipment inspections, and regular quality audits. All our products meet international standards and regulations. We also provide detailed documentation and certificates for each shipment.
Can you source custom products?
Yes, we specialize in sourcing custom products tailored to your specifications. Our global network of manufacturers allows us to find the right partner for your unique requirements. Please allow additional lead time for custom orders.
What product categories do you specialize in?
Our main categories include Food & Beverages, Industrial Materials, Electronics & Components, and Chemicals. Within each category, we offer a wide range of products. If you are looking for a specific item not listed on our website, please contact us as we may still be able to source it.
Business Relationships
Can I become a distributor for your products?
Yes, we offer distributor programs for qualified businesses. Our distributor partnerships include exclusive territorial rights, marketing support, and preferential pricing. Please contact our business development team to discuss potential partnership opportunities.
Do you offer trade credit or financing options?
For established business relationships, we can offer trade credit terms after a successful credit evaluation. We also work with various trade financing institutions that can provide financing solutions for international transactions.
How do you handle returns or product issues?
We have a clear returns and claims process. Any quality issues must be reported within 15 days of receipt. Our team will work with you to investigate and resolve any legitimate quality concerns through replacement, repair, or compensation as appropriate.